Shipping & Returns

Processing

Confirmed orders are processed the same day. Orders placed late in the day may be picked and packed the following business day — if timing is critical for you, tell us when you place the order and we will confirm what is achievable.

Shipping terms

Orders ship freight collect from our Piscataway warehouse. In practice that means:

• Title and risk of loss pass to you when the goods leave our Piscataway warehouse.
• Freight is not included in the invoice. It is billed to you or to the carrier account you nominate, and paid to the carrier rather than to us.
• You are welcome to nominate your own carrier or freight forwarder, or to have your account billed directly.

Carrier, service level and freight cost are agreed per order, because they depend on weight, destination and how quickly you need it. If you would rather we arrange the carrier, we will quote before we ship.

Payment before dispatch

Orders are prepaid — we accept ACH, Zelle, or wire transfer — so the shipping clock starts when payment clears, not when the order is placed. For a same-day dispatch, send payment early in the day and tell us it is on the way. The full terms of sale set out the order minimums and payment terms.

Collection

Orders can be collected from 56 Ethel Road West, Piscataway, NJ 08854. Arrange the time with us first so your order is picked and waiting — call (732) 253-0815.

International orders

We supply exporters and overseas buyers, and we prepare the import and export documentation an order requires — commercial invoices and export paperwork included. Duties, taxes, and compliance with the destination country's rules on importing fragrance and cosmetics remain the buyer's responsibility.

Fragrances are classed as hazardous goods for air freight because of their alcohol content, which affects how they can be shipped. We will tell you what applies to your shipment.

When your order arrives

Check the shipment against the packing list as soon as it reaches you. If anything is short, damaged or not what you ordered, contact us promptly, before the goods are sold on or repacked, and keep the original cartons and packing material — carriers require them to settle a damage claim.

Email info@dsptrading.com or call (732) 253-0815 with your order details and photographs of the problem. We would far rather hear about it straight away than find out later.

Returns

Contact us before returning anything. Returns are agreed case by case and need our authorisation first, so that we know what is coming back and can credit it correctly. Goods sent back without prior agreement may not be accepted.

Everything we list is brand new and sealed in its original box unless the listing says otherwise. Items sold as testers, unboxed, top-cut or discontinued are described that way in the listing and priced to reflect their condition.

Questions before you order

If freight, timing or documentation matters to your order, ask first — call (732) 253-0815 or get in touch. We handle this daily and would rather set expectations correctly than surprise you.